Refund policy

If for any reason you are not fully pleased with your order, you can return any purchases (including reduced items). Simply notify us at info@all-u-re.com within 14 days of receiving your order, then send it back within 14 days of that notice. We offer exchange services.

Return costs depend on your delivery destination and shall be covered by you. For exchanges shipping costs are covered by the customer.

To do so, you need to fill this template and email it to info@all-u-re.com.

To be eligible for a refund all items should be returned in the same original condition in which they had been received, with all tags unaltered and items not used or damaged. Customized items shall not be eligible for refund.

Refunds

Once your return reaches us in Sofia, we inspect it and confirm by email. Approved refunds are issued to your original payment method within 5 business days of receiving your return. In line with EU law, we will refund you no later than 14 days from the day you informed us of your return; however, we may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. Refunds include the standard delivery cost of your original order. Depending on your bank or card provider, the credit may take a further 3–10 business days to appear.

Returns must be sent with a tracked service and include all items listed on your return form, in their original condition.

For cash on delivery orders, refunds are made by bank transfer to the IBAN you provide with your return.

Pack your item in a safe and stable return cardboard box and ship it to the address below.

Return address

9 Saborna Str, 3rd floor
1000 Sofia
Bulgaria
FOR: all-u-re.com Ltd. (алл-ю-ре.ком ЕООД)

Please make sure all the details are correct and the package is stated as a return for the customs officer for international orders.

Please include the cash register receipt for cash on delivery orders. For international returns, the commercial invoice must be included.

We suggest using Econt for Bulgarian customers and DHL for worldwide.

Need help with your return?

+359 87 687 6770
Monday to Friday, 09:00 am - 05:00 pm CET