SHIPPING & RETURNS
DELIVERY INFORMATION
We ship to most countries worldwide. Orders are shipped via our courier partners depending on the delivery destination. Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. All-u-re.com is not liable for any potential transport risk but will hold accountable the delivery service company.
Orders placed before 14:00 Sofia time on a business day (Monday to Friday, excluding Bulgarian public holidays) are dispatched the same day. Orders placed after 14:00, at the weekend or on a public holiday are dispatched on the next business day.
For deliveries to countries outside the EU, VAT, import tax, customs duties, handling and other associated costs are included in the total amount. Nothing is payable on delivery. In case of a return from a non-EU country, customs duties, import sales taxes, customs clearing, shipping and handling charges will not be refunded.
NON-WORKING DAYS
Orders are not dispatched and couriers do not deliver on official public holidays in Bulgaria. Orders placed on those days are dispatched on the next business day, and delivery estimates are extended accordingly.
2026: 1 January · 3 March · 10–13 April (Easter) · 1 May · 6 May · 24–25 May · 6–7 September · 22 September · 24–26 and 28 December.
2027: 1 January · 3 March · 30 April – 4 May (Easter and Labour Day) · 6 May · 24 May · 6 September · 22 September · 24–28 December.
SHIPPING COSTS AND DELIVERY TIMES
Shipping costs are shown as a separate item at checkout and added to the final amount due. Where you shop in your local currency, the shipping cost is converted at the current exchange rate.
Bulgaria – free shipping with Econt. Delivery within 1–2 business days. Cash on delivery available.
European Union – 20 EUR with DHL Express. Delivery within 1–4 business days.
United Kingdom – 75 GBP with DHL Express, for orders of 135.10 GBP and above. Delivery within 1–4 business days.
Rest of the world – 75 EUR with DHL Express. Delivery within 2–6 business days. Duties and taxes included.
Delivery times include dispatch and apply to orders placed before 14:00 Sofia time on business days. They are estimates and may be longer during sale periods, public holidays or customs clearance.
OUR DELIVERY PARTNERS
Within Bulgaria we deliver with Econt. Everywhere else we deliver with DHL Express. Depending on where you are, the courier that delivers your order may differ from the one that collects your return.
DHL Express — international orders
Once your order has left Sofia, DHL will contact you by SMS and/or email with your tracking number and the expected delivery date. Where DHL On Demand Delivery is available in your country, that message also contains a link to DHL On Demand Delivery, where you can adjust the delivery to suit you. All you need is your tracking (waybill) number.
Schedule your delivery. If the estimated date doesn't suit, choose another day within the following five working days and, where offered, a time window.
Signature release. You can ask DHL to deliver without a signature. If you choose this, ALL-U-RE and DHL cannot be held responsible for loss or damage after the parcel has been delivered.
Leave with a neighbour. Give DHL your neighbour's house number and any instructions. The same note on responsibility applies once the parcel has been handed over.
Collect from a DHL Service Point. If you won't be in, redirect the parcel to a DHL Service Point near you. DHL will tell you when it is ready and how long you have to collect it; uncollected parcels go back to the DHL depot. Bring a photo ID (passport or driving licence) and your DHL notification.
Non-EU orders are shipped with duties and taxes paid, so there is nothing to pay on delivery.
Econt — orders within Bulgaria
Econt will notify you by SMS when your parcel is on its way, with a link to track it. From that link, or from the Econt app, you can change the delivery day or redirect the parcel to an Econt office. Delivery is free, to your address or to an Econt office of your choice, and cash on delivery is available. Please have your ID ready; for cash on delivery, payment is accepted in cash only.
RETURNS
If for any reason you are not fully pleased with your order, you can return any purchases (including reduced items). Simply notify us at info@all-u-re.com within 14 days of receiving your order, then send it back within 14 days of that notice. We offer exchange services.
Return costs depend on your delivery destination and shall be covered by you. For exchanges shipping costs are covered by the customer.
To do so, you need to fill this template and email it to info@all-u-re.com.
To be eligible for a refund all items should be returned in the same original condition in which they had been received, with all tags unaltered and items not used or damaged. Customized items shall not be eligible for refund.
Refunds
Once your return reaches us in Sofia, we inspect it and confirm by email. Approved refunds are issued to your original payment method within 5 business days of receiving your return. In line with EU law, we will refund you no later than 14 days from the day you informed us of your return; however, we may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier. Refunds include the standard delivery cost of your original order. Depending on your bank or card provider, the credit may take a further 3–10 business days to appear.
For cash on delivery orders, refunds are made by bank transfer to the IBAN you provide with your return.
Returns must be sent with a tracked service and include all items listed on your return form, in their original condition. Pack your item in a safe and stable return cardboard box and ship it to the address below.
Return address
9 Saborna Str, 3rd floor
1000 Sofia
Bulgaria
FOR: all-u-re.com Ltd. (алл-ю-ре.ком ЕООД)
Please make sure all the details are correct and the package is stated as a return for the customs officer for international orders. Please include the cash register receipt for cash on delivery orders. For international returns, the commercial invoice must be included. We suggest using Econt for Bulgarian customers and DHL for worldwide.
Need help with your return? +359 887 255 873, Monday to Friday, 10:00–19:30 Sofia time, or info@all-u-re.com.