Ivory Top
Ivory Top
SHIPPING & RETURNS
Delivery Information
We ship to most countries worldwide. Orders are shipped via affiliate partners depending on the delivery destination. Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. All-u-re.com is not liable for any potential transport risk but will hold accountable the delivery service company.
We process and dispatch orders during our main service hours, Monday to Friday, from 09:00 am till
5:00 pm CET, with the exception of Bulgarian holidays. The items will be ready for dispatch one business day after the receipt of payment, at the latest, for card payments.
For deliveries to countries outside EU, VAT, import tax, customs duties, handling and other associated costs are covered in the total amount. In case of a return from non-EU country, customs duties, import sales taxes, customs’ clearing, shipping and handling charges will not be refunded.
SHIPPING COSTS AND DELIVERY TIMES
Shipping costs shall be borne by you**. Those shall be shown as a separate item on you invoice upon check out and added to the final amount due.
For countries in the EU* – 20 EUR
For countries outside the EU – 75EUR
*For Greece, Romania and Bulgaria** – we ship with Econt delivery services. You can check shipping costs and delivery times for your destination here.
COURIER SERVICES
Internationally, we work with the courier company DHL
Deliveries within the territory of Bulgaria, as well as Romania and Greece, are carried out using Econt courier services.
RETURNS
If for any reason you are not fully pleased with your order, you can return any purchases (including reduced items) within 14 days of receiving. We offer exchange services.
Return costs depend on your delivery destination and shall be covered by you. For exchanges shipping costs are covered by the customer.
To do so, you need to fill this template and email it to INFO@ALL-U-RE.COM
To be eligible for a refund all items should be returned in the same original condition in which they had been received, with all tags unaltered and items not used or damaged. Customized items shall not be eligible for refund.
Pack your item in a safe and stable return cardboard box and ship it to the address below.
Return address
9 Saborna Str, 3rd floor
1000 Sofia
FOR: all-u-re.com Ltd. (алл-ю-ре.ком ЕООД)
Please make sure all the details are correct and the package is stated as a return for the customs officer for international orders.
Please include the cash register receipt for cash on delivery orders. For international returns, the commercial invoice must be included.
We suggest using Econt for Bulgarian customers and DHL for worldwide.
Need help with your return?
+ 359 87 6876770
Monday to Friday. 09:00am - 5:00 pm CET