RETURNS & EXCHANGES

You may request a return for your items within 14 days and you will only bear the direct costs of the return.

We accept items received no later than 14 days from your returns request (total of 28 days incl. shipping)

To ship your item back to us, simply pack it in a return cardboard box and send it to the following address:

ALL U RE
Attn: Returns & Exchanges

9, Saborna str.

1000 Sofia Center, Sofia, Bulgaria

All returns should be sent in the same condition in which they were received in order to be eligible for a refund/exchange.

Please bear in mind that shipping fees will be charged at your own expense.

• original packaging
• including receipt/invoice
• must have the brand tag attached in the original position
• including instructions and other documents, if any, accompanying the products
• the goods are not to be damaged in any way, used, ripped, washed or ironed.
• sent from the same country to which they were delivered
• lingerie and swimwear must only be tried over your own undergarments and should include the protective slip, if applicable.
• for footwear, you must take care not to mark the sole or damage the shoe box

Faulty items:

We try to ensure that each item arrives in perfect condition and hope that you’re satisfied with your purchase. If you believe that an item is flawed or damaged, please contact us as soon as possible in order to arrange a return and process a full refund.

If you want additional information, you can contact us here.