Shipping & Returns
SHIPPING
Timings and costs
Please select your delivery destination from the list below to view your delivery options and pricing.
Timings and costs
Please select your delivery country from the list of countires below:
BULGARIA
DELIVERY TIME
- Next business day
Orders placed before 2PM on Thursday will be delivered by the following day.*
*Orders placed after 2PM on Thursday – Sunday will be delivered in up to 72hours.
PRICING
DELIVERY OPTION | PRICE |
To an Econt office (up to 1kg) | 6,36 BGN |
To an Econt office (up to 2kg) | 7,88 BGN |
To door (up to 1kg) | 7,88 BGN |
To door (up to 2kg) | 9,39 BGN |
CASH ON DELIVERY
- If the cash on delivery option is selected, there is a 2.42% VAT charge.
- If the cash on delivery through a bank payment option is selected, there is a 1.21% VAT charge.
ROMANIA
DELIVERY TIME
We offer 2-5 Business days shipping using Econt courier services.
PRICING
DELIVERY OPTION | PRICE |
To an Econt office (up to 1kg) | 11,02 BGN |
To an Econt office (up to 2kg) | 14,04 BGN |
To door (up to 1kg) | 12,02 BGN |
To door (up to 2kg) | 15,05 BGN |
CASH ON DELIVERY
- If the cash on delivery option is selected, there is a 3.64% VAT charge.
GREECE
DELIVERY TIME
We offer 2-5 Business days shipping using Econt courier services.
PRICING
DELIVERY OPTION | PRICE |
To an Econt office (up to 1kg) | 16,36 BGN |
To an Econt office (up to 2kg) | 18,25 BGN |
to door (up to 1kg) | 24,65 BGN |
To door (up to 2kg) | 27,50 BGN |
CASH ON DELIVERY
- If the cash on delivery option is selected, there is a 4.85% VAT charge.
OTHER COUNTRIES
Austria, Belgium, Denmark, Hungary, Luxembourg, the Netherlands
STANDARD | |
2-8 business days | 38 BGN |
Croatia, France, Italy, Poland, Slovakia, Slovenia, United Kingdom
STANDARD | |
2-8 business days | 46 BGN |
Spain
STANDARD | |
2-8 business days | 52 BGN |
Estonia, Finland, Ireland, Latvia, Lithuania, Sweden, Portugal
STANDARD | |
2-8 business days | 38 BGN |
FREQUENTLY ASKED QUESTIONS
What courier companies do you use?
Deliveries within the territory of Bulgaria, as well as to Romania and Greece, are carried out using Econt courier services (https://www.econt.com/). Internationally, we work with the courier company Aramex (https://aramex.bg/).
What if I am not home at the time of delivery?
We can only deliver to the buyer or a person authorised by the buyer. In the case where the user is not found at the given address, he shall incur the costs of the additional delivery at his own expense. The cost of the second delivery is paid upon receipt of the goods.
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RETURNS & EXCHANGES
You may request a return for your items within 14 days and you will only bear the direct costs of the return. You can find that on the courier’s website for shipments coming from Bulgaria, Romania or Greece (https://www.econt.com/services/shipment-price)
We also only accept items received no later than 14 days from your returns request (total of 28 days incl. shipping)
To ship your item back to us, simply pack it in a return cardboard box and send it to the following address:
ALL U RE
Attn: Returns & Exchanges
9, Saborna str.
1000 Sofia Center, Sofia, Bulgaria
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All returns should be sent in the same condition in which they were received in order to be eligible for a refund/exchange.
- original packaging
- including receipt
- must have the brand tag attached in the original position
- including instructions and other documents, if any, accompanying the products
- the goods are not to be damaged in any way, used, ripped, washed or ironed.
- sent from the same country to which they were delivered
- lingerie and swimwear must only be tried over your own undergarments and should include the protective slip, if applicable.
- For footwear, you must take care not to mark the sole or damage the shoe box
Faulty items:
We try to ensure that each item arrives in perfect condition and hope that you’re satisfied with your purchase. If you believe that an item is flawed or damaged, please contact us as soon as possible in order to arrange a return and process a full refund.
If you want additional information, you can read more here. (insert link)
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